Support

Feel safe in the OTT world by choosing the right level of support – from basic support (included in the product price for 1-year) to total safety with our tools & engineers ready to operate 24/7.

engineers operating hours for critical errorsMon-Fri 09-17Mon-Fri 09-171 yearly2 yearly4 h24/72 h5 h20 h24/724/745 min.response time for critical errorsengineers operating hours for moderate errorssoftware updates (bug fixes & feature updates)help desk engineer availabilityInsys Monitoring Tools includedcooperation in product developmentpro-active system health-checks (failures prevention)post-incident reports (cause analysis & actions taken) dedicated Product Manager & Account ManagerBASICSTANDARDPREMIUM