Feel safe in the OTT world by choosing the right level of support – from basic support (included in the product price for 1-year) to total safety with our tools & engineers ready to operate 24/7.

engineers operating hours for critical errors Mon-Fri 09-17 Mon-Fri 09-17 1 yearly 2 yearly 4 h 24/7 2 h 5 h 20 h 24/7 24/7 45 min. response time for critical errors engineers operating hours for moderate errors software updates (bug fixes & feature updates) help desk engineer availability Insys Monitoring Tools included cooperation in product development pro-active system health-checks (failures prevention) post-incident reports (cause analysis & actions taken) dedicated Product Manager & Account Manager BASIC STANDARD PREMIUM